If Phone is your default method, the default will change to another available method. After your phone number is deleted, it's removed from your security info and it disappears from the Security info page. Select Yes from the confirmation box to delete the Phone number. On the Security info page, select Delete next to the Phone option. You'll have to add the method again, following the steps in the Set up phone calls section of this article. Important: If you delete phone calls by mistake, there's no way to undo it. If you no longer want to use phone calls as a security info method, you can remove it from the Security info page. Delete phone calls from your security info methods If you want to make phone calls your default method, see the Change your default security info method section of this article. Your security info is updated and you can use phone calls to verify your identity when using two-step verification or password reset. On the Phone page, type the phone number for your mobile device, choose Call me, and then select Next.Īnswer the verification phone call, sent to the phone number you entered, and follow the instructions. On the Add a method page, select Phone, and then select Add. Select Security info from the left navigation pane or from the link in the Security info block, and then select Add method from the Security info page. Sign in to your work or school account and then go to your My Account page. Note: If you want to receive a text message instead of a phone call, follow the steps in the Set up security info to use text messaging article. Set up phone calls from the Security info pageĭepending on your organization’s settings, you might be able to use phone calls as one of your security info methods. You'll need to choose a different method for two-factor verification. Two-factor verification and password reset authentication. However, not all methods can be used for both.

Security info methods are used for both two-factor security verification and for password reset. Security verification versus password reset authentication In this case, you'll need to choose another method or contact your organization's help desk for more assistance. If you don't see a phone option, it's possible that your organization doesn't allow you to use this option for verification. Even if you add the proper format, +1 4255551234X12345, the extensions are removed before the call is placed. Security info doesn't support using phone extensions.

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